FAQs

How long does shipping take?

Our standard shipping typically takes 6-15 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.

Do you ship internationally?

Yes, we offer international shipping. International orders usually take 7-15 business days to arrive, depending on the destination and customs processing times.

How can I track my order?

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email or Track order link in our page and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Can I cancel my order after I already paid?

Once an order is placed and payment is processed, it enters our system for quick fulfilment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support (support@tinytrenders.com) as soon as possible, and we'll do our best to assist you.

How can I contact you?

We're here to help! You can reach our customer support team through the following channels:

We’ll get back to you within 24 hours after receiving your email.

For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.

What if I want to return the product?

Return Policy

At Tiny Trenders, we want you to be completely satisfied with your purchase. If you're not happy with an item, you can return it within 30 days of receiving your order.

Conditions for Returns:

  • Items must be unused, unworn, and in the original packaging.
  • All tags and labels should remain attached.
  • Proof of purchase is required (order number or receipt).

How to Initiate a Return:

  1. Contact our customer support team at [support@tinytrenders.com] with your order details.
  2. Once approved, you will receive instructions on how to return the item.
  3. Pack the item securely and ship it back to us.

Refunds:

  • Refunds will be processed to your original payment method within 7-10 business days after receiving the returned item.

Exchanges:

  • We offer exchanges for different sizes or colors, subject to availability.
  • If the item you want to exchange is unavailable, we will issue a refund.

Non-Returnable Items:

  • Personalized or custom-made items.
  • Clearance or final sale items.